Frequently Asked Questions

Find answers to common FAQs questions about our products, orders, shipping, returns, and customer support.

Products

Start with your primary goal—soil health, odor control, or sludge management—and your operation type. Our team can recommend the ideal solution and application rate for your conditions; just reach out through our contact page.

Our biological solutions are formulated to be safe across a wide range of crops and soil types. They use naturally occurring microbes and are designed to work with your soil’s existing biology.

Store products in a cool, dry place away from direct sunlight and avoid freezing. Most products have a two-year shelf life when stored properly. Check the label for product-specific guidance.

Ordering

Add products to your cart and complete checkout online, or contact our team directly for assistance with larger or recurring orders. Approved accounts can also order on Agri-Business terms.

We accept all major credit and debit cards, PayPal, and approved Agri-Business terms for qualifying accounts. All transactions are secure and encrypted.

Orders can usually be modified or canceled before they ship. Contact us as soon as possible and we’ll do our best to accommodate changes.

Shipping

Orders are typically processed within 1–2 business days. Orders placed before 2 PM CT often ship the same business day.

We currently ship to all U.S. states, excluding AK, HI, and U.S. territories. Contact us for special shipping requests.

Shipping is calculated at checkout based on order size and destination. You’ll receive a tracking number once your order ships.

Returns

Unopened, unused products in original packaging may be returned within 30 days of delivery with proof of purchase.
Contact our team to start a return. We’ll provide instructions, and once the item is received and inspected we’ll issue a refund or replacement.

Refunds are issued after we receive and inspect the returned item, typically within a few business days of processing.

Support

Absolutely. Our knowledgeable team is available Monday through Friday, 8:00 AM–5:00 PM CT, by phone or email.

Yes—we provide product guidance, application advice, and ongoing agronomy support tailored to your operation.

Product details, application highlights, and packaging information are available on each product page. Reach out anytime for additional resources.

Still Need Help?

Our team is here for you. If you can’t find the answer you’re looking for, reach out and we’ll be happy to assist.